Frequently Asked Questions
What countries do you ship to?
We currently ship to Canada only. To enquire about shipping to a different destination, please contact us.
​
What types of disposable products do you offer?
We offer a variety of disposable products including paper cups, plastic cups, napkins, plates, cutlery, and straws. Our products are available in various sizes and designs to suit different needs.
​
Are your products eco-friendly?
Yes, we offer a range of eco-friendly products. Many of our paper cups and plates are made from recycled materials and are biodegradable. We also have options that are compostable.​
How do I place an order?
You can place an order directly through our website. Simply browse our product catalog, select the items you want, and proceed to checkout. If you have any issues, our customer service team is here to help!
​
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. The discount amount varies depending on the product and quantity. Please contact our sales team for a custom quote and more details.
​
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
​
What is your return policy?
We accept returns within 14 days from the date of receipt. To qualify for a return, items must be in their original, unused condition and packaging. Unfortunately, opened boxes and used products are not eligible for returns or exchanges. Once we receive and inspect the returned items, we will issue a credit note for the amount of the returned merchandise.
​
Are your products safe for food and beverages?
Yes, all our disposable products are made from food-safe materials and are tested to ensure they meet industry standards for safety and quality.
​
Do you offer samples of your products?
Yes, we offer samples for many of our products. Please contact us to request samples and specify which items you’re interested in.
​
What should I do if I received a damaged or incorrect item?
If you receive damaged, defective, or incorrect items, please report the issue within 48 hours of receipt. Prompt reporting helps us resolve the matter quickly and efficiently.
​
​

